All articles
Troubleshooting

Handling duplicates

The web uploader blocks byte-identical duplicates. Likely duplicates get auto-grouped, and you can ungroup them.

Tracklified has two layers of duplicate protection:

  1. Byte-identical duplicates are skipped for uploads that go through Tracklified's upload endpoint — web, mobile, or Chrome extension. If the image bytes match a receipt already processed in your account, the second upload doesn't create a new receipt.
  2. Likely duplicates (slight variants: same receipt, different scan quality; same purchase, photo + email forward) are auto-grouped after upload. A group shows in your receipts list as a single entry with a grouped banner.

Other ingestion paths (email forwarding, integrations like Gmail) don't run the byte-identical pre-check and rely on the post-import grouping layer to catch duplicates.

What auto-grouping looks like

If you open a receipt that Tracklified grouped with others, you'll see a banner indicating the group.

Duplicate grouped banner

Click Ungroup if you want each receipt to appear separately in your list. The group breaks and every receipt becomes a standalone entry.

If you uploaded the same receipt twice

Through the web uploader: the second upload was blocked (assuming the first was already processed). Nothing to clean up.

Through email or integrations: both may have landed as separate receipts, then been auto-grouped if they look similar enough. Leave as a group, or ungroup if you need each version tracked separately.

Why does this happen?

Common causes:

  • Photo + email forward. You snapped a photo AND the store emailed the receipt.
  • Extension + email. Same order receipt captured two ways.
  • Re-uploading. You forgot whether you'd already added it.

Preventing duplicates upstream

  • Use the Tracklified email address at checkout so email handles the receipt.
  • If you forwarded manually, wait for it to appear before photographing the paper version.

Still have questions? Email support.